Local Land Services implements online provision for safety of its customers and staff

LOCAL Land Services (LLS) will take a number of important steps to reduce the spread of coronavirus (COVID-19) for the safety of customers and staff.

From today, customer service centres will be open by appointment only.

"While in most instances, this means staff and customers will not have face-to-face contact, LLS is still here to help in these challenging times," Hunter general manager Brett Miners said.

"We've set up new systems to ensure customer enquiries are attended to by the right people in a timely manner."

Customers can keep in touch with Local Land Services in a variety of ways including by filling out an online enquiry form.

Online enquiries will be responded to within two working days by return email or a phone call and online payments are still available on the LLS website.

"People can call a single customer number from anywhere in the state and be put through to regional staff while those on Facebook can also get in touch via messenger," Mr Miners said.

"In addition, we may be sending out important information via email communication so we advise people to stay in touch by subscribing to one of our newsletters."

Local Land Services will continue to provide essential on-ground services, such as biosecurity and emergency management where safe and practical.

"During this current period, the way we interact with our customers and the community may be different to what people are used to, but we are still here when it matters," Mr Miners said.

Go to www.lls.nsw.gov.au/contact-us to get help from Local Land Services or call 1300 799 795.