Trainee - Custodial Officer

Acacia Prison has several opportunities for trainee Custodial Officers to commence paid full-time training. Acacia has a diverse Custodial Officer workforce; as such, individuals from all working backgrounds are encouraged to apply. To be successful, you will need to demonstrate physical fitness and the ability to remain calm under pressure. In addition, it is important that applicants are compassionate, motivated and have a strong desire to help prisoners make their time in custody one that is constructive.

Located approximately 60 km east of Perth (Western Australia), Acacia Prison is a medium security facility operated by Serco. Acacia is Australia’s largest prison, and we are responsible for the management of 1470 male prisoners. Serco takes pride in facilitating great prisoner rehabilitation programs, its safety record, service delivery to our customers and its pro-social learning environment.

You will demonstrate responsible behaviour as role models and always interact with colleagues and prisoners with courtesy and respect. You will need to be committed to the prisoner rehabilitation process and have a passion for helping prisoners’ transition into individuals able to contribute positively to the community. Your approach to this role has the potential to change and influence lives, and so highly developed social and communication skills are essential requisites for this role. Training will commence upon receipt of appropriate clearances

Key Responsibilities

• Work with all members of the prison to ensure the safety and security of prisoners, staff and visitors

• Manage a caseload of prisoners in accordance with the requirements of offender management practices
• Conduct patrols, searches and security-related activities ensuring compliance with relevant policies and procedures
• Maintain high quality documentation in relation to case files, prisoner assessments, and report preparation
• Communicate with, and give directions to, prisoners in a respectful and motivational manner, respond to prisoner queries and provide pro-active assistance and guidance as required
• Pro-actively build and maintain positive relationships with peers, managers and stakeholders both within and external to Acacia Prison
• Contribute to a safe and healthy working environment, consistent with Workplace Health & Safety policy, procedures and legislation

Employment Details:

• Comprehensive, paid 12-week training course (exclusive of public holidays)
• Competitive Full time salary
• Upon successful completion of the training course, you must be available to work up to 12 hours on shift, including nights, weekends, and public holidays

Acacia Prison has several opportunities for trainee Custodial Officers to commence paid full-time training. Acacia has a diverse Custodial Officer workforce; as such, individuals from all working backgrounds are encouraged to apply. To be successful, you will need to demonstrate physical fitness and the ability to remain calm under pressure. In addition, it is important that applicants are compassionate, motivated and have a strong desire to help prisoners make their time in custody one that is constructive.

Located approximately 60 km east of Perth (Western Australia), Acacia Prison is a medium security facility operated by Serco. Acacia is Australia’s largest prison, and we are responsible for the management of 1470 male prisoners. Serco takes pride in facilitating great prisoner rehabilitation programs, its safety record, service delivery to our customers and its pro-social learning environment.

You will demonstrate responsible behaviour as role models and always interact with colleagues and prisoners with courtesy and respect. You will need to be committed to the prisoner rehabilitation process and have a passion for helping prisoners’ transition into individuals able to contribute positively to the community. Your approach to this role has the potential to change and influence lives, and so highly developed social and communication skills are essential requisites for this role. Training will commence upon receipt of appropriate clearances

Key Responsibilities

• Work with all members of the prison to ensure the safety and security of prisoners, staff and visitors

• Manage a caseload of prisoners in accordance with the requirements of offender management practices
• Conduct patrols, searches and security-related activities ensuring compliance with relevant policies and procedures
• Maintain high quality documentation in relation to case files, prisoner assessments, and report preparation
• Communicate with, and give directions to, prisoners in a respectful and motivational manner, respond to prisoner queries and provide pro-active assistance and guidance as required
• Pro-actively build and maintain positive relationships with peers, managers and stakeholders both within and external to Acacia Prison
• Contribute to a safe and healthy working environment, consistent with Workplace Health & Safety policy, procedures and legislation

Employment Details:

• Comprehensive, paid 12-week training course (exclusive of public holidays)
• Competitive hourly casual rate 
• Upon successful completion of the training course, you must be available to work up to 12 hours on shift, including nights, weekends, and public holidays

Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date and respectfully requests applicants submit their applications quickly to assist with processing the high volumes we receive

About you

• You can demonstrate your highest levels of integrity, judgement and decision making
• You demonstrate your ability to influence, gain trust and negotiate situations which may be challenging with a passion for delivering to an exceptional standard
• You will have excellent verbal communication and written skills
• You are able to demonstrate your commitment to achieve and maintain a good level of physical fitness
• You demonstrate your ability to operate under pressure, remaining calm and demonstrate your resilience during periods of adversity
• You are compassionate, motivated and have a strong interest in working with our prisoners to make their time in custody constructive
• You will demonstrate responsible behaviour as a role model for prisoners and interact with colleagues and prisoners with the highest level of courtesy and respect
• You believe in the prisoner rehabilitation process and have a passion for helping prisoners grow personally into positive contributors to the community
• You can demonstrate your ability to generate new ideas, solve problems and take responsibility for your actions

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

New Zealand

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pasifika, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

New Zealand

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pasifika, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.