Settlements Customer Service Advisor

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role
As an inbound Customer Service Advisor, you will be responsible for providing exceptional customer service. Your main responsibilities will include:

• Answering inbound calls from customers, approximately 40-50 calls per day and varying in length depending on the complexity of the call
• Responding to customers, brokers, solicitors and borrowers
• Booking in settlements and discharges
• Effectively managing any ad-hoc administration duties in between phone calls

Your full-time role will be based at Parramatta, working in a hybrid arrangement. You will work 37.5 hrs on a rotating roster from Monday to Friday between the hours of 8:00am & 6.00pm. Each week the work schedule will be 37.5 hrs between Monday – Friday. This role will be paying $31.25 plus super.

What you'll need to succeed
You will have a real passion for providing first class customer service; able to listen to the customer's needs whilst operating various systems at one time, you will have outstanding communication skills and the desire to work towards individual targets and team goals.

You are encouraged to apply if you have:

• Previous customer service experience (retail, hospitality, call centre etc)
• Strong communication skills
• Resilience
• Ability to work as part of a team
• A customer centric mindset

What you'll get in return
In exchange for your commitment, you will be offered extensive training and a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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