+60d ago

Digital Customer Service Officer

Hays


Base pay $30/hr
Temporary Standard/Business Hours
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Full job description

Your new company
This state government organisation is seeking experienced customer service individuals to work in the Heatherton & Burwood area. Due to the continually busy environment, three positions have become available for experienced customer service professionals to join their evolving team in the capacity of a customer service officer and concierge officer.

Your new role

  • You will be responsible to engaging with customers waiting in line to see if you can assist them with transactions via an IPAD on the Vic Roads app.
  • You will be the first point of contact greeting all customers, directing and assisting them with queries
  • You will be responsible for resolving and responding to a wide range of customer service queries and transactions
  • This will be a fast-paced face to face environment
  • You will also be required to be cross trained to be a computer license testing officer when the business requires.
  • You will be roistered between 15-38 hours a week - if you are a student or looking for part time we can be flexible.

What you'll need to succeed

  • You will be tech savvy and able to assist customers with an IPAD.
  • Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customers enquiries is a must
  • You must have a drivers license (P plates are accepted) and a clean driving history
  • Flexibility to work across several offices within reasonable travel distances
  • Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality

What you'll get in return

  • You will receive comprehensive training with ongoing support
  • You will be a part of an excellent work culture
  • You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham

LHS 297508 #2608697

Pay comparison
Market average based on all Customer Service Officer jobs in Melbourne VIC
Base pay range
$30/hr
Market average
$31/hr
$31/hr
Market average
$25/hr
$41/hr

Job details
Date posted
5 Feb 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Base pay
$30/hr
Work type
Temporary
Job mode
Standard/Business Hours

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