Customer Service Representative

Local Government

Work for a well-respected local government department within their customer service team

Your new company

Our client is a well-respected government department who aims to provide extremely high-level Customer Service to the public. Due to their recent increase in work load, they are now seeking a like-minded individual who can join their customer service team within the Contact Centre department.

Your new role

Working in the public sector you will be a valued member of staff, as you will be the face and voice of the organization. You will be working in their contact centre team where you will be taking inbound calls from the public where you will be required to manage general enquires, provide information about payments, hard waste, lost animals as well as, current and future projects. Whilst, maintaining an exceptional level of customer service. You will be working Monday - Friday on a rotating roster between the hours of 8am-5.30pm

What you'll need to succeed

• You must have recent experience working in a contact centre
• Previous experience working for local council in a Customer Service or Admin role is highly regarded
• You need to be able to problem solve and be a quick thinker
• Have strong IT skills
• Be able to travel to their office in Camberwell

What you'll get in return

• Your new company has a friendly atmosphere which creates a thriving and buzzing working environment.
• Business hours are 8am-5.30pm Monday- Friday on a rotating roster.
• Start date 8th of November
• Full-time hours. Flexible start times and finish times.
• You will receive free onsite parking.
• You will be a valued member of a great team
• Fantastic culture and great upskilling opportunities

  What you need to do now

If you’re interested in this role, and you meet the requirements above please send a copy of your resume to Sarah Armstrong at sarah.armstrong@hays.com.au or Dylan.welby@hays.com.au

If this job is not for you, please contact us for a confidential discussion on your career.

LHS 297508 #2569895